Delete my account
Last updated: May 13, 2026
This page explains how to request deletion of your account and associated personal data in Xtarly Rewards and in the white-label apps powered by the Xtarly platform (e.g., Caffenio Rewards).
Request account deletion
Send an email to atencion@xtarly.com from the address registered on your Xtarly Rewards account with:
- Subject:
Delete account - Body: your full name as it appears in the app and, if known, the program you are enrolled in (e.g., "Caffenio Rewards").
We will confirm receipt within 5 business days and complete the permanent deletion within the following 20 business days. We may verify your identity before proceeding.
If you no longer have access to the registered email, contact us at the same address explaining the situation; we may ask for additional information to confirm ownership of the account.
Data we delete
Once your request is approved we permanently delete:
- Your name, email, phone number, avatar, language and country.
- Your password (hash), session tokens and push notification tokens.
- Your points balance, stamps, tier, transaction history and redemptions visible to the user.
- Your referral code and any preferences tied to your account.
Data we may retain
For legal, tax or fraud-prevention reasons, we may retain data in anonymized or aggregated form, for the period required by law (up to 10 years in Mexico; 5 years in the EU unless a longer period applies):
- Accounting records and tax receipts tied to redemptions.
- Security records (access logs) when needed to investigate incidents.
This data is no longer linked to your identity.
Consequences
Deletion is permanent and irreversible. You will lose all points, stamps and unredeemed rewards. If you register again, you will do so as a new user, with no access to your prior history.
Contact
📧 atencion@xtarly.com 🌐 https://www.xtarly.com