Redeem Rewards
How a cashier processes a redemption in Xtarly Cashier: scan the one-time QR, confirm the reward, and read the line that says how to hand it over.
The Redeem screen is where cashiers process a customer's reward redemption when they present their redemption QR code.
Steps
- Scan the customer's redemption QR code (not their personal QR — this is a time-limited one-time code generated by the Xtarly Rewards app when the customer selects a reward).
- The app shows the reward details: name, description, and points cost.
- Confirm the reward with the customer.
- Tap Confirm Redemption.
- The customer's points are deducted and a confirmation is shown.
Alternatively — from the customer profile
- Scan the customer's personal QR code.
- Tap Redeem on the customer profile screen.
- A list of rewards the customer can afford is shown.
- Select the reward and confirm.
List order and welcome gift
The customer's reward list comes in three groups, decided by the server from what that customer can do today:
- Redeemable now — the customer already qualifies.
- Not yet — still missing stamps, points or tier; shown dimmed with what is missing.
- Already used — at the bottom: rewards already claimed that cannot be given again (a one-time gift, an exhausted per-customer limit, or an intermediate reward already redeemed on this card).
On stamp programs, a reward with 0 stamps shows the Gift badge and the line “Welcome gift · 1 per customer, doesn't use stamps”. It is redeemed without stamps, once per customer, and it does not reset the card. If that customer already claimed it, the button is off with “This customer already claimed their gift”.
How the reward is handed over
Before you confirm, the app shows a HOW TO DELIVER IT block with a single line: exactly what the cashier has to do. The same line shows again on the redemption success screen, so nobody has to remember it.
| If the reward is… | The cashier reads |
|---|---|
| Free product | "Give the reward item at no charge" — or "Give for free: Latte" when the reward is linked to menu products. |
| Size upgrade | "Charge the next size down and serve the one they asked for". That is one step, not the smallest size on the menu. |
| % off | "Take 10% off the total bill". |
| Fixed amount | "Take $50 off the bill". |
| Custom | No line is shown: the reward name rules, and the cashier decides how to apply it. |
When the reward is linked to several products, the line names up to three of them ("Give for free: Latte, Cappuccino or Americano"). From four on it switches to a count ("Give for free: one of 5 menu products"), so the instruction still fits on the counter screen.
The line is informational: it does not block the redemption or change the flow. Each reward's benefit type is set by the owner in the web dashboard, under Rewards.
The redemption QR code expires after a short time. If it has expired, ask the customer to generate a new one from their Xtarly Rewards app. Points are not deducted until you confirm.