Rewards
Create and manage the prizes your customers can redeem with their points or stamps.
Rewards are the prizes customers can claim when they have accumulated enough points or stamps. You create and manage them from the Rewards section.
Start from a template
Tapping Create Reward opens Choose a template: rewards already written for your kind of business, plus a Basics section that shows for every business type. If you would rather start with an empty form, tap Write from scratch.
If your business does not have a niche saved yet, the screen asks you once (What kind of business do you have?) and stores it: coffee shop, restaurant, bakery or pastry shop, salon or barbershop, spa and wellness, gym or fitness, car wash, vet clinic, retail store, or other. From then on the templates come pre-filtered for your niche and you are not asked again. You can change it any time in Settings › General.
The template is copied into the form: name, description, suggested cost in points or stamps, and benefit type are your starting point, and you can change all of it before saving. The values are editable suggestions so you don't start from a blank page — not market recommendations.
Every template carries labels that tell you what to expect:
| Label | What it means |
|---|---|
| Courtesy | The template costs no points and no stamps (birthday gifts and the like). When you pick it, the form pre-fills the Per customer limit at 1, because with no cost that limit and the schedule are your only control. |
| Needs your menu | The template relies on a product from your catalog and you don't have active products in Menu yet. When you pick it, Xtarly offers Load my menu or Continue without a menu, and the reward is saved as a free product. With XtarlyPOS connected, the second option is Continue as a custom reward. |
| Automatic at the POS / Manual at the register | Only shown when XtarlyPOS is connected. It tells you whether the point of sale can apply the reward on its own or the cashier decides how to apply it. |
On a stamp program, a reward with 0 stamps required is a welcome gift: the customer redeems it at the counter without any stamps, once, and claiming it does not use stamps or reset their card. The Per customer limit is fixed at 1 and cannot be changed: the server enforces it, not the form. At the register the reward shows the Gift badge and, once that customer has claimed it, the button turns off with the notice “This customer already claimed their gift”.
Creating a reward
Fill in the following fields:
| Field | Description |
|---|---|
| Name | The reward name shown to customers in the app. |
| Description | An optional short description of the reward. |
| Image | An image representing the reward (recommended size: 800×800px). |
| Points cost | How many points the customer must spend to redeem this reward. Leave it at 0 and the reward becomes a courtesy. |
| Stamps required | (Stamp programs) How many stamps are needed. With 0, the reward is a one-time welcome gift per customer (see the note above). |
| Consume stamps | (Stamp programs) Whether redeeming this reward deducts the customer's stamps. Turn it off to keep the stamps (see stepped rewards below). |
| Total redemptions | Optional limit on how many times this reward can be redeemed in total, across all customers. Leave empty for unlimited. |
| Per customer | How many times a single customer can redeem this reward. Leave empty for unlimited. On a 0-stamp gift it is fixed at 1. |
| Active | Toggle to make the reward visible to customers. |
| Start / Expiry date | Optionally restrict the reward to a date range. |
| Required tier | (Tier programs) Restrict the reward to customers in a specific tier or above. |
Benefit
In this part of the form you pick the Benefit type: what the prize really is. It always shows, whether or not you have XtarlyPOS. Redemption reconciliation uses it to know what to adjust in your till and inventory and, if you have XtarlyPOS, the point of sale applies the prize on its own.
| Benefit type | What it means |
|---|---|
| Custom | Redemption reconciliation sends it to “Other”: you have to review it by hand. If the prize is a discount or a product, pick that type. With XtarlyPOS, the cashier decides how to apply it. It is the type every reward created before this feature keeps. |
| Free product or service | The customer gets a product or a service for free. Redemption reconciliation counts it as a free product: stock that leaves without a sale. With XtarlyPOS, the point of sale offers the ticket lines for the linked products as free and the cashier marks one; without a linked product, the cashier picks the line. |
| Size upgrade | A single upgrade per redemption. Redemption reconciliation counts it as a size upgrade. With XtarlyPOS the larger size is charged at the smaller size's price, one step up. |
| % off | Redemption reconciliation counts it as a money discount; the exact amount is in your POS. With XtarlyPOS that percentage comes off the ticket total, after promotions. Accepts 0.01 to 100, up to 2 decimals. |
| Fixed amount | Redemption reconciliation adds it to money discounts: it is what lowers your till. With XtarlyPOS that amount comes off the ticket total, in your business currency. |
What you give away and what it is worth
On Free product or service and Size upgrade the form lets you say exactly what leaves your business:
| Field | What it is for |
|---|---|
| Menu products | Optional. Pick one or several active products from your catalog (see Menu). The picker shows when you have active products. |
| What do you give away? | The name of what you hand over, for example “Manicure”. It is required on a free product or service when you do not pick a menu product, so it also works if you have no menu loaded. |
| Regular price $ | Optional. What the thing you give away normally costs. It is not charged: it lets redemption reconciliation tell you how much what you gave away is worth. A Custom reward accepts it too. |
If you pick several products, the customer gets one of them, not all: the cashier picks which. Redemption reconciliation counts it as a single gift.
Whichever type you pick, the cashier sees a one-line instruction in the app telling them what to hand over. See Redeem Rewards.
Stepped rewards on stamp cards
On a stamp program you can offer intermediate prizes on the way to the big one by creating several rewards with different stamps required (for example, a small reward at 5 stamps and the main reward at 10). To let customers keep progressing toward the final prize, turn Consume stamps off on the intermediate rewards so claiming them doesn't reset the card; keep it on for the final reward so it closes the cycle.
Managing rewards
The rewards list shows all rewards with their current status (active/inactive), points cost, and remaining stock. With XtarlyPOS connected, each reward also shows whether it is Automatic at the POS or Manual at the register. You can edit or deactivate any reward at any time. Deactivated rewards are hidden from customers immediately.
Customers can only see active rewards that they have enough points to redeem. If a reward requires a tier, it is only visible to eligible customers.